Privacy Policy

WHAT is this Privacy Policy for?

This privacy policy is for this website www.nepic.co.uk and served by North East of England Process Industry Cluster (trading at NEPIC Limited) and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

DATA; how it is stored & used (Updated May 2018)

This privacy policy describes the data collected or generated when you use NEPIC’s ‘Sites’ and ‘Services’. It also explains how your data is used, shared and protected, what choices you have relating to your data and how you can contact us.

WHAT Data Do We Collect and WHEN?

We ask you for certain data to provide you with the products or services you request. For example, when your organisation signs-up to membership, participates in NEPIC-led programmes, contacts our team, requests to receive communications or participates in and/or attends our events.

This data includes your:

contact details including name, email, telephone number and shipping, billing address;
data on your job role and business function; and
preferences for marketing communications.
When interacting with our Sites, certain data is automatically collected from your device or web browser. More information about these practices is included in the “Cookies” section of this privacy policy below.

WHY and HOW Do We Use Your Data?

We use your data in the following ways:

When you use our Sites, we will use your data to provide the requested event or service. For example, if you participate in an event or promotion, we will use the contact information you give us to communicate with you about the event or promotion.
To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
When you consent, we will send you marketing communications and news concerning NEPIC’s products, services, events and other promotions. You can opt-out at any time after you have given your consent.
If you are an existing customer of NEPIC (for example, if you are a current or past member, or have used our products, services or events), we may use the contact details you provided to send you marketing communications about similar NEPIC products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information.
We may use the information that you provide to us as well as information from other NEPIC products or services to personalise communications on products and services that may be of interest to you.

To Operate, Improve and Maintain our Business, Products and Services

We use the data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites.

Legal Grounds

To process your data, we rely on certain legal grounds, depending on how you interact with our Sites and services. When you purchase NEPIC products from our Sites, we need your data to fulfil our contract with you. For example, we need your payment and contact details to deliver the service, product or event. We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.

SHARING of Your Data

NEPIC shares your data with:

Third party service providers processing data on NEPIC’s behalf, for example to process credit cards and payments, host, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features. When using third party service providers we enter into agreements that require them to implement appropriate technical and organisational measures to protect your data.
To any other third party where you have provided your consent, for example NEPIC strategic partnerships.
We may also transfer data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, spin-off, dissolution or liquidation).

Retention of your Data

Your information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). For data related to purchases or funded programmes, we retain this longer to comply with legal obligations.

YOUR RIGHTS Relating to Your Data

You have the right to request: (i) access to your data; (ii) an electronic copy of your data; (iii) correction of your data if it is incomplete or inaccurate; or (iv) deletion or restriction of your data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your data, you have the right to withdraw your consent at any time.

If you like would to request a copy of your data or exercise any of your other rights, please contact us using the contact details in the “Question and Feedback” section below.

Opting Out of Direct Marketing

You can opt-out by modifying your email subscriptions by clicking on the unsubscribe link or following the opt-out instructions included in the message. Alternatively, you can contact us using the contact details in the “Question and Feedback” section below.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ //www.google.com/privacy.html].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Types of cookies we use

We use the following types of cookies:

strictly necessary cookies – these are essential in to enable you to move around the websites and use their features. Without these cookies the services you have asked for, such as registering for an account, cannot be provided.
functionality cookies – these cookies allow the website to remember choices you make and provide more personal features. For instance, a functional cookie can be used to remember the volume level you prefer to use when watching videos on our websites. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

First Party Cookies

Provider

Cookie name

Purpose

Further information

Website

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This cookie is used to remember whether you wish to view the cookie notice or not.

Google Analytics

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_gat_oxRollUpTracker

_gat_UA-*****

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages they visited.

Overview of Google Analytics privacy

Third Party Cookies

To enrich our website content, sometimes we may embed video content from other social media websites such as YouTube or Facebook. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. This website has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

We also offer a ‘share page’ widget on some of our web pages, where content can be shared easily on the following sites – Facebook, Twitter, MySpace, Delicious and Digg. These sites may set a cookie when you are logged into their service. This website has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

Some links and resources are provided below to assist your understanding of the types of cookies you may encounter.

Provider	Cookie name	Purpose	Further information
Google maps	NID PREF khcookie	These cookies are used by Google to track how many people are using their maps	Overview of Google privacy
YouTube	use_hitbox VISITOR_INFO1_LIVE	YouTube may still set cookies on the user’s computer once the visitor clicks on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.	Google Technology
Twitter	lang pid metrics_token	We have the Twitter Share widget in place on the site which makes use of cookies. May include targeted advertising cookies.	Twitter Privacy Policy Twitter Articles
Google	PREF NID	Cookies related to Google. May include targeted advertising cookies used on our social media hub.	Google Cookies Google Types
LinkedIn	_bizo_bzid _bizo_cksm _bizo_np_stats	Targeted advertising cookies from LinkedIn.	LinkedIn Cookie Policies
CloudFlare	_cfduid	Identifies a single machine as safe to connect behind a shared IP so challenges do not have to be reissued.	Cloudflare Cookie Policy

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: //bit.ly/1iOuafw).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

CHANGES to Our Privacy Policy

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Sites. If we materially change the way in which we process your data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.

QUESTIONS and Feedback

We welcome questions, comments, and concerns about our privacy policy and privacy practices. If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your data, please contact us at: NEPIC Limited, The Wilton Centre, Wilton, Redcar TS10 4RF. You may also send us an email at enquiries@nepic.co.uk or click here.

This privacy policy was last modified in May 2018.