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North East-based business communications and systems specialist Cellular Solutions has appointed a new Support Administrator to operate across telecoms and IT implementation.

Gavin Irving has joined the company’s business communications team to strengthen its service offering and enhance its technical support to customers.

The Sunderland-headquartered company provides tailored landline and phone system solutions that can improve a business’s internal and external communications, leading to better staff and customer relationships. It also helps organisations to scale up easily by embedding ‘future proofed’ communications systems into their businesses.

Prior to joining Cellular Solutions, Gavin worked for Daisy Communications where he built up over seven years’ experience in hosted support.

He will be responsible for supporting the delivery and implementation of SIP trunk technology, a communications system which offers businesses a high level of flexibility and continuity in the event of a disaster, and is particularly suitable for companies with seasonal voice capacity requirements and multi-site operations.

Gavin will also provide customers with support on single and multi-line analogue business landlines, ISDN lines, PBX (Private Branch Exchange) phone systems and Voice over Internet Protocol (VoIP) technology.

In addition, Gavin will help to deliver broadband solutions – including ADSL, FTTC, FTTP and G.fast broadband – to Cellular Solutions’ customers and provide both on-site and remote support, diagnostics and training.

Gavin Irving commented: “I’m delighted to have the opportunity to join the Cellular Solutions team, which has an excellent reputation for providing high quality, robust communications systems to businesses across the North East and beyond.

“As part of my role, I’m looking forward to providing all round remote and on-site technical support to customers so they can get the maximum benefit from the solutions we provide.”

Mike Bowers, managing director of Cellular Solutions, said: “I am pleased to welcome Gavin to the team. He brings a wealth of technical knowledge to Cellular Solutions and his appointment will enable us to further strengthen our business communications offering and enhance the on-going support we offer to our customers.

“We pride ourselves on working closely with organisations and helping them to operate more efficiently – Gavin will play an important part in this.”

Cellular Solutions was founded in 1995 and works with companies to improve communications, operations and processes. The company provides business communications and systems solutions – including mobile, landline, broadband, software and digital – to organisations ranging from start-ups and SMEs to large, multi-site organisations, supporting them at every stage of their business journeys.

External URL: www.cellular-solutions.co.uk